Refund policy

Effective Date: January 6, 2026

At KBK GloCal, we are committed to providing you with the highest quality essential oils and matcha products. Your satisfaction is our priority. Please read our Return and Refund Policy carefully to understand your rights and our procedures.

Returns Eligibility

Due to the nature of our products (essential oils and matcha are consumable goods), we can only accept returns under the following circumstances:

Eligible for Return:

• Damaged Products: Items received with damaged packaging or broken seals during transit
• Wrong Items: Products that differ from what you ordered
• Defective Products: Items that are contaminated, expired, or have manufacturing defects
• Missing Items: If part of your order is missing upon delivery

Not Eligible for Return:

• Products that have been opened or used
• Products without original packaging
• Items returned after the return window has expired
• Products purchased during clearance or final sale (if applicable)
• Change of mind or incorrect selection by the customer

Return Timeframe

Return requests must be initiated within 7 days of delivery. Requests made after this period will not be accepted.

How to Initiate a Return

If you receive a damaged, defective, or incorrect product, please follow these steps:

1. Contact Us Immediately
   Email us at info@kbkglocal.in or call +91-11-4632 1010 within 7 days of receiving your order.

2. Provide Order Details
   Include your order number, the product name, and a clear description of the issue.

3. Submit Photographic Evidence
   Attach clear photographs showing:

   • The damaged or defective product
   • The product packaging
   • The shipping box (if damaged)
   • Any other relevant details

4. Await Approval
   Our customer service team will review your request within 2-3 business days and notify you of the approval or rejection of your return.

Return Shipping

Damaged or Defective Products

For products damaged in transit or with manufacturing defects, KBK GloCal will arrange for pickup through our courier partner at no cost to you. Alternatively, we may provide a prepaid return shipping label.

Wrong Items Shipped

If we shipped the wrong product, we will arrange and cover all return shipping costs.

Customer Error

Returns due to customer error (ordering the wrong product) are generally not accepted. However, if the product is unopened and in original condition, we may consider the return on a case-by-case basis. Return shipping costs will be borne by the customer, and a restocking fee may apply.

Inspection and Processing

Once we receive your returned product:

1. Quality Inspection: Our team will inspect the returned item to verify the reported issue.
2. Approval Confirmation: If approved, you will be notified via email within 2-3 business days.
3. Resolution Processing: We will process your refund or replacement as per your preference.

Refund Options

Upon approval of your return, you may choose:

Option 1: Full Refund

• Refund will be issued to your original payment method
• Processing time: 7-10 business days from approval
• You will receive an email confirmation once the refund is initiated

Option 2: Replacement

• We will ship a replacement product at no additional cost
• Replacement will be shipped within 2-3 business days of approval
• You will receive tracking information via email

Option 3: Store Credit

• Receive store credit equal to the purchase amount plus 5% bonus
• Credit can be used for future purchases on our website
• No expiration date on store credits

Refund Processing Time

• Credit/Debit Cards: 7-10 business days
• Net Banking: 7-10 business days
• UPI/Digital Wallets: 5-7 business days
• Store Credit: Issued immediately upon approval

Please note that the refund timeline may vary depending on your bank or payment provider. Once we process the refund, it may take additional time for the amount to reflect in your account.

Partial Refunds

In certain situations, partial refunds may be granted:

• Products with minor damage that does not affect usability
• Products returned after the standard return window (at our discretion)
• Items with slight packaging imperfections

Non-Refundable Charges

The following charges are non-refundable:

• Shipping charges (unless the return is due to our error or damaged products)
• Gift wrapping fees
• Convenience fees or payment gateway charges

Exchanges

Direct exchanges are not available. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

Lost or Stolen Packages

KBK GloCal is not responsible for packages lost or stolen after confirmed delivery by our courier partner. Please check your tracking information to verify delivery status. If the tracking shows delivery but you haven't received your package:

1. Check with neighbors or building management
2. Verify the shipping address used
3. Contact the courier service directly

For assistance, contact us at info@kbkglocal.in.

Quality Guarantee

We stand behind the quality of our essential oils and matcha products. If you experience any quality issues that manifest after use (within reasonable timeframes), please contact us with details. We will review each case individually and work to ensure your satisfaction.

Important Notes

• All products must be returned in their original condition and packaging
• Returns without prior authorization will not be accepted
• We reserve the right to refuse returns that do not meet our policy criteria
• This policy applies to purchases made through our website only

Contact Us

For any questions or concerns regarding returns and refunds, please reach out to our customer service team:

KBK GloCal
905, 43 Chiranjiv Tower, Nehru Place
New Delhi - 110019, India

Phone: +91-11-4632 1010
Email: info@kbkglocal.in

Customer Service Hours:
Monday - Saturday: 10:00 AM - 6:00 PM IST
Sunday: Closed

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We appreciate your business and will do our best to ensure your complete satisfaction with every purchase. Thank you for choosing KBK GloCal.