Terms of service

Effective Date: January 6, 2026
Last Updated: January 6, 2026

Welcome to KBK GloCal

Welcome to KBK GloCal, your trusted source for premium essential oils and matcha products. These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("you," "your," "user," "customer") and KBK GloCal ("we," "us," "our," "Company") governing your access to and use of our website, products, and services.

By accessing our website (www.kbkglocal.in), creating an account, browsing our products, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy, Shipping Policy, and Return and Refund Policy, which are incorporated herein by reference.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR WEBSITE OR PURCHASE OUR PRODUCTS.

Table of Contents

  1. General Terms
  2. Account Registration and Security
  3. Product Information and Descriptions
  4. Pricing and Payment
  5. Orders and Order Acceptance
  6. Shipping and Delivery
  7. Returns, Refunds, and Exchanges
  8. Product Use and Safety
  9. Intellectual Property Rights
  10. User Content and Reviews
  11. User Conduct and Prohibited Activities
  12. Disclaimers and Limitations of Liability
  13. Indemnification
  14. Third-Party Links and Services
  15. Privacy and Data Protection
  16. Force Majeure
  17. Dispute Resolution and Governing Law
  18. Modifications to Terms
  19. Severability
  20. Entire Agreement
  21. Contact Information

1. General Terms

1.1 About KBK GloCal

KBK GloCal is a premium retailer specializing in:

  • Essential Oils: Pure, therapeutic-grade essential oils sourced from reputable suppliers
  • Matcha: Premium quality matcha powder for culinary and beverage use

Registered Office:
905, 43 Chiranjiv Tower
Nehru Place
New Delhi - 110019
India

Contact:
Phone: +91-11-4632 1010
Email: info@kbkglocal.in

1.2 Eligibility and Age Requirements

By using this website and purchasing our products, you represent and warrant that:

  • You are at least 18 years of age or the age of majority in your jurisdiction
  • You have the legal capacity to enter into binding contracts
  • You are not prohibited by law from accessing or using this website
  • All information you provide is accurate, current, and complete
  • You will maintain and update your information to keep it accurate

Parental Consent: If you are under 18 but above 13 years of age, you may only use this website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

Minors Under 13: Our website is not intended for children under 13 years of age, and we do not knowingly collect information from children under 13.

1.3 Acceptance of Terms

Your use of this website and purchase of products constitutes your acceptance of these Terms. This acceptance occurs when you:

  • Create an account on our website
  • Place an order for products
  • Browse our website after seeing these Terms
  • Use any features or services we offer

1.4 Modifications to Terms

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Changes become effective immediately upon posting to the website.

Your Responsibility: It is your responsibility to review these Terms periodically. The "Last Updated" date at the top indicates when changes were last made.

Continued Use: Your continued use of the website after changes are posted constitutes acceptance of the modified Terms.

Material Changes: For significant changes that substantially affect your rights, we will provide prominent notice via:

  • Email notification to registered users
  • Banner announcement on the website
  • Pop-up notification

Disagreement: If you do not agree to modified Terms, you must discontinue use of the website and may close your account.

1.5 Geographic Scope

These Terms apply to all users accessing our website from any location. However:

  • Primary operations and services are based in India
  • Shipping is currently available only within India (unless otherwise specified)
  • Legal disputes are governed by Indian law
  • International users acknowledge their data may be processed in India

1.6 Language

These Terms are provided in English. Any translations provided are for convenience only. In case of discrepancies between English and translated versions, the English version shall prevail.

2. Account Registration and Security

2.1 Account Creation

To access certain features and make purchases, you may create an account:

Required Information:

  • Full legal name
  • Valid email address
  • Strong password
  • Phone number
  • Billing and shipping addresses

Optional Information:

  • Date of birth (for birthday offers)
  • Gender (for personalized recommendations)
  • Product preferences

2.2 Account Verification

We may require account verification through:

  • Email confirmation link
  • Phone number OTP
  • Address verification during first order
  • Additional documentation for bulk orders

2.3 Account Security Obligations

You are responsible for:

Password Security:

  • Creating a strong, unique password
  • Never sharing your password with anyone
  • Not using the same password as other websites
  • Changing your password if you suspect compromise

Account Activity:

  • All activities that occur under your account
  • Unauthorized access if you fail to secure your credentials
  • Transactions made using your account credentials

Monitoring:

  • Regularly reviewing your account activity
  • Checking order history for accuracy
  • Reviewing communication preferences

2.4 Unauthorized Access

If you suspect unauthorized access to your account:

  1. Change Password Immediately: Use the "Forgot Password" feature
  2. Contact Us: Email info@kbkglocal.in or call +91-11-4632 1010
  3. Review Activity: Check your order history for unauthorized transactions
  4. Secure Devices: Ensure your devices are free from malware

Our Response:

  • We will investigate suspicious activity
  • May temporarily suspend account access
  • Will assist in securing your account
  • Will not be liable for losses due to your failure to secure credentials

2.5 Account Termination

By You:

  • You may close your account at any time by contacting info@kbkglocal.in
  • Outstanding orders must be fulfilled or cancelled before account closure
  • Some information may be retained for legal compliance

By Us: We may suspend or terminate your account if:

  • You violate these Terms
  • You engage in fraudulent activity
  • You abuse return/refund policies
  • You provide false information
  • You engage in prohibited activities (see Section 11)
  • Your account is inactive for extended periods

Effect of Termination:

  • Access to account immediately revoked
  • Pending orders may be cancelled
  • Outstanding payments remain due
  • Certain data retained for legal compliance

2.6 Guest Checkout

You may make purchases without creating an account using guest checkout:

Limitations:

  • Cannot save addresses or payment methods
  • Cannot track order history easily
  • Cannot earn loyalty rewards (if applicable)
  • Must re-enter information for each order

3. Product Information and Descriptions

3.1 Product Accuracy

We strive to provide accurate product information:

What We Provide:

  • Detailed product descriptions
  • Ingredient lists
  • Usage instructions
  • Safety warnings
  • High-quality product images
  • Pricing information

Important Disclaimers:

Visual Representation: Product images are for illustrative purposes. Actual products may vary slightly in:

  • Color (due to monitor settings and lighting)
  • Packaging design (we may update packaging)
  • Size appearance (images not to scale)

Descriptions: While we make every effort to ensure accuracy, we do not warrant that:

  • Product descriptions are error-free
  • Images precisely match products
  • All information is current and complete
  • Technical specifications are exact

3.2 Essential Oils Information

Quality Standards:

  • We source oils from reputable suppliers
  • Products meet our internal quality standards
  • Batch testing conducted where applicable

Therapeutic Claims:

  • Essential oils are natural products
  • We describe traditional and common uses
  • Claims are not evaluated by regulatory authorities
  • Products are not intended to diagnose, treat, cure, or prevent any disease

Variations:

  • Natural products may vary slightly between batches
  • Color, aroma, and consistency may differ
  • This is normal and doesn't indicate quality issues

3.3 Matcha Information

Quality Grades:

  • We clearly indicate matcha quality grade (ceremonial, culinary, etc.)
  • Origin information provided where available
  • Harvesting and processing methods disclosed

Freshness:

  • Matcha is sensitive to light, heat, and oxygen
  • We provide storage recommendations
  • Best-before dates are clearly marked

Culinary vs. Ceremonial:

  • Different grades suit different purposes
  • We provide usage recommendations
  • Taste profiles may vary

3.4 Product Availability

Stock Status:

  • Products marked as "In Stock," "Out of Stock," or "Coming Soon"
  • Stock status may change without notice
  • High demand items may sell out quickly

Discontinued Products:

  • We may discontinue products at any time
  • No obligation to continue offering any product
  • Notification not always possible for website visitors

Pre-Orders:

  • Some products may be available for pre-order
  • Estimated delivery dates provided
  • We're not liable for delays in manufacturer supply

3.5 Product Modifications

We reserve the right to:

  • Update product formulations
  • Change packaging designs
  • Modify product specifications
  • Update ingredient lists
  • Discontinue products

Notification: Major changes will be reflected in product descriptions. We are not obligated to notify customers of minor changes.

4. Pricing and Payment

4.1 Pricing

Currency: All prices are displayed in Indian Rupees (INR) unless otherwise stated.

Price Components:

  • Base product price
  • Applicable taxes (GST, as per Indian tax laws)
  • Shipping charges (calculated at checkout)
  • Any additional fees (COD charges, if applicable)

Price Display:

  • Prices shown on product pages are current at time of display
  • Final price confirmed at checkout
  • Prices may include or exclude taxes depending on display settings

4.2 Price Changes

We reserve the right to change prices at any time without notice due to:

  • Supplier cost changes
  • Market conditions
  • Currency fluctuations
  • Tax regulation changes
  • Promotional periods ending

Price Lock:

  • Price charged is the price shown at time of order placement
  • Price changes after order placement do not affect confirmed orders
  • However, we reserve right to cancel orders due to pricing errors (see Section 4.3)

4.3 Pricing Errors

In the event of a pricing error:

Our Rights:

  • We reserve the right to refuse or cancel orders
  • Cancellation may occur even after order confirmation email
  • Full refund provided for cancelled orders

Examples of Pricing Errors:

  • Obviously incorrect prices (₹1 for a ₹1,000 product)
  • Duplicate sale prices applied
  • System glitches affecting pricing
  • Incorrect currency conversion

Notification:

  • We will notify you of pricing errors
  • Offer you option to complete purchase at correct price
  • Provide full refund if you choose to cancel

Good Faith: We operate in good faith and will honor reasonably priced promotions even if lower than intended, within reason.

4.4 Taxes

GST (Goods and Services Tax):

  • Applied as per Indian tax laws
  • Rate varies by product category
  • GST clearly shown at checkout
  • Tax invoices provided for all orders

Your Responsibility:

  • Providing accurate billing address for tax calculation
  • Understanding your tax obligations
  • Seeking professional advice for business purchases

4.5 Payment Methods

Accepted Payment Methods:

Online Payment:

  • Credit cards (Visa, Mastercard, American Express, Rupay)
  • Debit cards (all major banks)
  • Net Banking (all major banks)
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Digital wallets (Paytm, Mobikwik, etc.)

Cash on Delivery (COD):

  • Available for most serviceable locations
  • COD fee of ₹50-₹100 applies
  • Available for orders up to ₹10,000
  • Exact change appreciated

4.6 Payment Processing

Third-Party Gateways:

  • Payments processed through secure third-party gateways (Razorpay, PayU, etc.)
  • Subject to their terms and conditions
  • We do not store complete card details
  • PCI-DSS compliant processing

Payment Authorization:

  • Payment must be authorized before order processing
  • Authorization may take a few minutes
  • Multiple authorization attempts may trigger fraud alerts

Failed Payments:

  • Order not processed until successful payment
  • You will be notified of payment failure
  • Can retry payment or use alternative method

4.7 Payment Security

Your Security:

  • SSL encryption for all transactions
  • CVV not stored
  • Tokenization of card data
  • Two-factor authentication where supported

Your Responsibility:

  • Ensuring you have authorization to use payment method
  • Providing accurate payment information
  • Using secure internet connections
  • Not sharing card details or OTPs

4.8 Refunds and Payment Reversals

Refund Processing:

  • Refunds issued to original payment method
  • Processing time: 7-10 business days
  • Bank processing may take additional time

Disputed Charges:

  • Contact us before disputing with bank/card issuer
  • We will investigate and resolve disputes
  • Chargebacks may result in account suspension

4.9 Promotional Codes and Discounts

Usage Terms:

  • One promotional code per order (unless specified)
  • Cannot be combined with other offers (unless specified)
  • Valid only during promotional period
  • Minimum purchase requirements may apply
  • Specific products may be excluded
  • Cannot be redeemed for cash

Promotional Code Abuse:

  • Creating multiple accounts to use single-use codes
  • Sharing codes designated for specific customers
  • Using expired or invalid codes
  • May result in order cancellation and account suspension

5. Orders and Order Acceptance

5.1 Placing an Order

Order Process:

  1. Add products to cart
  2. Review cart items
  3. Proceed to checkout
  4. Enter/confirm shipping address
  5. Select payment method
  6. Apply promotional codes (if any)
  7. Review order summary
  8. Confirm and place order

Order Confirmation: Upon placing an order, you receive:

  • Immediate on-screen confirmation
  • Order confirmation email with order number
  • Summary of items ordered
  • Shipping address
  • Estimated delivery time

5.2 Order Acceptance

Important: Order confirmation email does NOT constitute acceptance of your order.

Acceptance Occurs When:

  • We ship your products
  • You receive shipping confirmation email
  • A binding contract is formed at this point

Before Acceptance: We reserve the right to refuse or cancel orders due to:

  • Product unavailability
  • Pricing errors
  • Suspected fraudulent activity
  • Incorrect product information
  • Billing/shipping address issues
  • Previous account violations
  • Bulk order limitations
  • Geographic restrictions

5.3 Order Modifications and Cancellations

By You:

Before Shipment:

  • Contact us immediately at info@kbkglocal.in or +91-11-4632 1010
  • Modifications subject to possibility (items not yet packed)
  • Cancellations typically honored with full refund
  • Response time: Within 2-4 hours during business hours

After Shipment:

  • Cannot be cancelled
  • May refuse delivery and contact us for return
  • Subject to our Return and Refund Policy
  • Shipping charges may not be refundable

By Us:

We may cancel your order if:

  • Payment authorization fails
  • Products become unavailable
  • Pricing errors discovered
  • Fraudulent activity suspected
  • Delivery address unserviceable
  • Force majeure events

Cancellation Notification:

  • Email notification immediately
  • Full refund processed (if payment taken)
  • Explanation provided

5.4 Order Limits

We reserve the right to:

  • Limit quantities per customer
  • Restrict multiple orders to same address
  • Refuse bulk orders without prior arrangement
  • Implement order limits during high-demand periods

Rationale: Ensuring fair distribution, preventing reselling, managing inventory.

5.5 Order Verification

We may contact you to verify:

  • Delivery address details
  • Phone number accuracy
  • Order quantity (for unusually large orders)
  • Payment method (for fraud prevention)

Your Cooperation:

  • Responding promptly to verification requests
  • Providing accurate information
  • Failure to respond may result in order cancellation

5.6 Invoices and Documentation

GST Invoice:

  • Provided with every order
  • Available for download in your account
  • Contains all legally required information
  • Sent via email

Packing Slip:

  • Included with package
  • Lists items and quantities
  • Verify upon delivery

6. Shipping and Delivery

For comprehensive shipping information, please refer to our detailed Shipping Policy. Key points:

6.1 Shipping Methods

  • All shipments via trusted third-party courier partners
  • Standard and express shipping options
  • Tracking provided for all orders

6.2 Delivery Times

  • Estimates provided at checkout
  • Actual times may vary due to factors beyond our control
  • Not guaranteed delivery dates

6.3 Shipping Charges

  • Calculated based on location and weight
  • Displayed at checkout before payment
  • Free shipping promotions when available

6.4 Delivery Responsibilities

Your Responsibilities:

  • Providing accurate, complete delivery address
  • Being available to receive package
  • Providing accessible delivery location
  • Responding to courier partner calls

Our Responsibilities:

  • Proper packaging of products
  • Timely handover to courier partner
  • Providing tracking information
  • Coordinating with courier for issues

6.5 Risk of Loss

Risk of loss and title for products passes to you upon:

  • Delivery to your address, or
  • Delivery to courier partner (for undeliverable addresses)

6.6 Delivery Issues

See Shipping Policy for detailed procedures regarding:

  • Delayed deliveries
  • Damaged packages
  • Lost shipments
  • Wrong address deliveries

7. Returns, Refunds, and Exchanges

For complete information, please refer to our detailed Return and Refund Policy. Summary:

7.1 Return Eligibility

Returnable:

  • Damaged products received
  • Wrong items delivered
  • Defective or contaminated products
  • Manufacturing defects

Non-Returnable:

  • Opened or used products (hygiene and safety)
  • Products without original packaging
  • Products returned after 7-day window
  • Change of mind or customer error (except case-by-case)

7.2 Return Process

  1. Contact us within 7 days of delivery
  2. Provide order number and photos
  3. Await approval
  4. Return arranged (if approved)
  5. Refund or replacement processed

7.3 Refund Options

  • Full refund to original payment method
  • Replacement product
  • Store credit (with bonus)

7.4 Refund Processing

  • 7-10 business days from approval
  • Depends on payment method and bank

8. Product Use and Safety

8.1 Essential Oils Safety

Intended Use:

  • Aromatherapy
  • Topical application (diluted)
  • Diffusion
  • NOT for internal consumption (unless specifically labeled as food-grade)

Safety Warnings:

  • Always dilute before skin application
  • Perform patch test before first use
  • Keep out of reach of children
  • Avoid contact with eyes and mucous membranes
  • Some oils are phototoxic (avoid sun exposure after use)
  • Not safe for pets (especially cats)

Special Populations:

  • Pregnant/Nursing Women: Consult healthcare provider before use
  • Children: Many oils not suitable for young children
  • Medical Conditions: Consult healthcare provider if you have medical conditions
  • Medications: Some oils interact with medications

8.2 Matcha Safety

Intended Use:

  • Beverage preparation
  • Culinary use (baking, cooking)
  • As directed on product label

Considerations:

  • Contains caffeine
  • May interact with medications
  • Pregnant/nursing women should consult healthcare provider
  • Those sensitive to caffeine should limit consumption

8.3 Allergies and Sensitivities

Your Responsibility:

  • Reading all ingredient lists
  • Checking for known allergens
  • Performing patch tests
  • Discontinuing use if irritation occurs
  • Seeking medical attention for severe reactions

Our Position: We cannot guarantee products are suitable for everyone. You use products at your own risk.

8.4 Product Storage

Essential Oils:

  • Store in cool, dark place
  • Keep bottles tightly sealed
  • Away from heat sources
  • Out of reach of children and pets

Matcha:

  • Store in cool, dark, dry place
  • Refrigerate after opening (recommended)
  • Use within recommended timeframe
  • Keep sealed to prevent oxidation

8.5 Disclaimer of Medical Claims

Important Notice:

Our products are NOT intended to:

  • Diagnose any disease or condition
  • Treat any disease or condition
  • Cure any disease or condition
  • Prevent any disease or condition

Not Medical Advice:

  • Information provided is for educational purposes
  • Not a substitute for professional medical advice
  • Always consult healthcare providers for health concerns

No Therapeutic Claims:

  • We describe traditional and common uses
  • Statements not evaluated by regulatory authorities
  • Use of essential oils is based on traditional practices and personal choice

8.6 Assumption of Risk

By purchasing and using our products, you acknowledge and assume all risks associated with their use. You agree that:

  • You will use products as directed
  • You will follow all safety instructions
  • You will seek professional advice when appropriate
  • You use products at your own risk

9. Intellectual Property Rights

9.1 Ownership

All content on this website is owned by or licensed to KBK GloCal, including:

Protected Content:

  • Website design and layout
  • Text, graphics, logos
  • Product images and descriptions
  • Videos and multimedia content
  • Software and code
  • Trademarks and brand names
  • Trade dress

Protection:

  • Protected by copyright laws
  • Protected by trademark laws
  • Protected by intellectual property laws of India and international treaties

9.2 Trademarks

"KBK GloCal" and our logo are trademarks of KBK GloCal. Other product and company names may be trademarks of their respective owners.

Restrictions: You may NOT:

  • Use our trademarks without written permission
  • Use confusingly similar marks
  • Register domain names containing our trademarks
  • Use our marks in meta tags

9.3 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Access and use the website for personal shopping
  • View and download product information for personal use
  • Print single copies of pages for personal reference

Restrictions: You may NOT:

  • Modify or copy materials for commercial use
  • Remove copyright or proprietary notices
  • Transfer materials to another person
  • "Mirror" content on another server
  • Use content in any other way not expressly permitted

9.4 Copyright Infringement

If you believe content on our website infringes your copyright:

Notice Requirements:

  • Identification of copyrighted work
  • Identification of infringing material
  • Your contact information
  • Statement of good faith belief
  • Statement under penalty of perjury
  • Your physical or electronic signature

Send to: info@kbkglocal.in

9.5 User-Generated Content License

When you submit reviews, photos, or other content, you grant us:

  • Worldwide, royalty-free, perpetual license
  • Right to use, reproduce, modify, publish
  • Right to display and distribute
  • Right to create derivative works
  • For commercial purposes

Your Warranties:

  • Content is original or you have rights to share
  • Content doesn't violate third-party rights
  • Content doesn't violate these Terms

10. User Content and Reviews

10.1 Product Reviews

You may submit reviews of products you've purchased:

Review Guidelines:

  • Based on actual experience
  • Honest and fair
  • Not misleading
  • Appropriate language
  • No promotional content
  • No personal information of others

Prohibited Review Content:

  • Profanity or offensive language
  • Discriminatory or hateful content
  • Defamatory statements
  • Promotional content or spam
  • Irrelevant information
  • Competitor comparisons

10.2 Moderation

We reserve the right to:

  • Review all submissions before posting
  • Edit reviews for clarity or appropriateness
  • Refuse to post reviews
  • Remove reviews at any time

Not Endorsement: Posted reviews reflect individual opinions, not our views. We don't endorse, verify, or guarantee accuracy of reviews.

10.3 Photos and Videos

If you submit photos or videos:

  • Must be your original content
  • Must show actual product
  • Appropriate and relevant
  • No inappropriate content
  • No third-party intellectual property

10.4 Privacy in Reviews

Don't Include:

  • Personal contact information
  • Order numbers or account details
  • Credit card information
  • Email addresses or phone numbers

11. User Conduct and Prohibited Activities

11.1 Acceptable Use

You agree to use the website only for lawful purposes and in accordance with these Terms.

11.2 Prohibited Activities

You may NOT:

Technical Interference:

  • Use automated systems (bots, scrapers) without permission
  • Introduce viruses, trojans, or malicious code
  • Attempt to gain unauthorized access
  • Interfere with website operation
  • Overwhelm servers with requests (DDoS)
  • Reverse engineer website code

Fraudulent Activities:

  • Provide false information
  • Use stolen payment methods
  • Create accounts with false identities
  • Engage in any fraudulent transactions
  • Abuse promotional codes or offers
  • Create multiple accounts to circumvent restrictions

Abuse of Services:

  • Resell products for commercial purposes without authorization
  • Bulk purchase to create artificial scarcity
  • Abuse return/refund policies
  • File false complaints or chargebacks

Intellectual Property Violations:

  • Copy or reproduce website content
  • Use content for commercial purposes
  • Infringe on our trademarks
  • Distribute copyrighted materials

Harmful Content:

  • Post offensive, abusive, or harassing content
  • Share sexually explicit material
  • Post discriminatory content
  • Threaten or intimidate others

Spam and Solicitation:

  • Send unsolicited commercial messages
  • Use contact information for marketing
  • Post promotional content in reviews

11.3 Consequences of Violations

Violations may result in:

  • Warning notice
  • Temporary account suspension
  • Permanent account termination
  • Order cancellation
  • Legal action
  • Report to law enforcement

12. Disclaimers and Limitations of Liability

12.1 Website "As Is"

Disclaimer:

THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We Disclaim:

  • Warranties of merchantability
  • Fitness for particular purpose
  • Non-infringement
  • Accuracy or completeness of content
  • Error-free or uninterrupted operation
  • Virus-free operation

12.2 Product Disclaimers

No Guarantees:

  • Products will meet your specific requirements
  • Products will produce specific results
  • Products will be suitable for all users
  • All products will always be available

Natural Product Variations:

  • Essential oils may vary between batches
  • Matcha color and taste may vary
  • This is inherent to natural products

12.3 Health and Safety Disclaimers

Not Medical Advice: Product information is not medical advice. We make no claims about:

  • Therapeutic effects
  • Health benefits
  • Cure or treatment of conditions

Consult Professionals: Always consult healthcare professionals before:

  • Using products if you have medical conditions
  • Using products if pregnant or nursing
  • Using products on children
  • Using products with medications

12.4 Third-Party Services

No Responsibility: We're not responsible for:

  • Courier partner delays or errors
  • Payment gateway issues
  • Third-party website content
  • Third-party service failures

12.5 Limitation of Liability

To Maximum Extent Permitted by Law:

IN NO EVENT SHALL KBK GLOCAL, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

Excluded Damages:

  • Indirect or consequential damages
  • Incidental damages
  • Special damages
  • Punitive damages
  • Loss of profits
  • Loss of data
  • Loss of goodwill
  • Business interruption
  • Personal injury (except where caused by our negligence)

Maximum Liability: Our total liability shall not exceed the amount you paid for the product giving rise to the claim, or ₹5,000, whichever is lower.

12.6 Jurisdictional Variations

Some jurisdictions don't allow limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12.7 Essential Limitation

You acknowledge that:

  • These limitations are reasonable
  • You would not use our services without these limitations
  • These limitations are fundamental to our agreement

13. Indemnification

13.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless KBK GloCal, its officers, directors, employees, agents, affiliates, and partners from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:

Covered Situations:

  • Your violation of these Terms
  • Your violation of any law or regulation
  • Your violation of third-party rights (intellectual property, privacy, etc.)
  • Your use or misuse of products
  • Content you submit (reviews, photos, etc.)
  • Your fraudulent or illegal activities
  • Claims by third parties related to your actions

13.2 Our Right to Defense

We reserve the right to:

  • Assume exclusive defense of any claim
  • Control defense and settlement
  • Require your cooperation in defense
  • Settle claims at our discretion

13.3 Your Cooperation

You agree to:

  • Cooperate fully in defense of claims
  • Provide truthful testimony if required
  • Not settle claims without our consent

14. Third-Party Links and Services

14.1 Third-Party Links

Our website may contain links to:

  • Social media platforms
  • Payment gateways
  • Review platforms
  • Partner websites
  • Educational resources
  • Supplier websites

Disclaimer:

  • We don't control third-party websites
  • We're not responsible for their content
  • We don't endorse linked websites
  • Access at your own risk

Your Responsibility:

  • Review third-party terms and privacy policies
  • Understand risks before providing information
  • Report broken or inappropriate links

14.2 Third-Party Services

Payment Processors:

  • Subject to their own terms and conditions
  • We're not responsible for their actions
  • Issues should be raised with them directly

Shipping Couriers:

  • Subject to their shipping terms
  • We're not liable for their delays or errors
  • We'll assist in coordination but can't guarantee resolution

14.3 Third-Party Ads

We may display third-party advertisements:

  • We don't endorse advertised products
  • Not responsible for advertiser claims
  • Ad content subject to advertiser policies

15. Privacy and Data Protection

15.1 Privacy Policy

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key Points:

  • We collect personal and technical information
  • We use information to provide services
  • We share with service providers as necessary
  • We implement security measures
  • You have rights over your data

Full Details: Please review our complete Privacy Policy at [link to privacy policy] for comprehensive information about data practices.

15.2 Consent to Processing

By using our website, you consent to:

  • Collection of your information
  • Processing in accordance with Privacy Policy
  • Transfer and storage in India
  • Sharing with service providers

15.3 Data Security

While we implement security measures, we cannot guarantee absolute security. You acknowledge:

  • Internet transmission is not completely secure
  • Risks exist in electronic communication
  • You use services at your own risk regarding security

16. Force Majeure

16.1 Events Beyond Our Control

We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to:

Natural Events:

  • Earthquakes, floods, storms
  • Fires, explosions
  • Pandemics, epidemics
  • Natural disasters

Human Events:

  • War, terrorism, riots
  • Civil unrest, strikes
  • Government actions or restrictions
  • Transportation failures

Technical Events:

  • Power failures
  • Internet service disruptions
  • Telecommunications failures
  • Cyber attacks

Supply Chain Events:

  • Supplier failures
  • Raw material shortages
  • Manufacturing disruptions

16.2 Effect of Force Majeure

During force majeure events:

  • We'll make reasonable efforts