Shipping policy

Effective Date: January 6, 2026
Last Updated: January 6, 2026

Thank you for choosing KBK GloCal for your premium essential oils and matcha needs. We are committed to delivering your products safely, securely, and efficiently. This comprehensive shipping policy outlines everything you need to know about how we handle and deliver your orders.

Overview

At KBK GloCal, we understand that timely and secure delivery is crucial, especially for delicate products like essential oils and premium matcha. We have partnered with India's most reliable third-party courier services to ensure your products reach you in perfect condition.

Shipping Methods and Courier Partners

Third-Party Courier Services

All orders from KBK GloCal are shipped exclusively through trusted third-party courier partners. We work with multiple courier services to ensure reliability and comprehensive coverage across India:

Blue Dart Express: For premium, time-sensitive deliveries
DTDC Courier: For standard deliveries across India
Delhivery: For extensive reach to remote locations
India Post Speed Post: For government-backed reliable service
FedEx/DHL: For international shipments (when available)

The courier service for your order is automatically selected based on your delivery location, product weight, and current service availability to ensure the fastest and most reliable delivery.

Shipping Service Levels

Standard Shipping: Our default shipping method, suitable for most orders. Estimated delivery within 5-7 business days to most locations.

Express Shipping: Available for metro cities and select locations. Estimated delivery within 2-3 business days. Additional charges apply.

International Shipping: Currently being evaluated for select countries. Please contact us at info@kbkglocal.in for international shipping inquiries and quotes.

Shipping Locations

Domestic Shipping (India)

We currently ship to all serviceable pin codes across India, including:

All state capitals and metro cities
Tier 2 and Tier 3 cities
Towns and rural areas (subject to courier serviceability)
Union Territories including Delhi, Chandigarh, Puducherry, and others

Excluded Areas: We may be unable to ship to certain remote areas, military bases, or locations with restricted courier access. During checkout, you will be notified if your pin code is not serviceable.

International Shipping

We are working on expanding our services internationally. If you are interested in international shipping, please contact us at info@kbkglocal.in with your location details, and we will notify you once we begin servicing your region.

Order Processing Time

Standard Processing Schedule

Order Cut-off Time: Orders placed before 2:00 PM IST on business days are processed the same day. Orders placed after 2:00 PM IST are processed the next business day.

Business Days: Monday through Friday, excluding:

National holidays (Republic Day, Independence Day, Gandhi Jayanti)
Festival holidays (Diwali, Holi, Eid, Christmas, etc.)
Bank holidays as observed in Delhi

Processing Steps

Once you place an order, here's what happens:

Order Confirmation (Immediate): You receive an automated order confirmation email with your order details and order number.
Payment Verification (Within 1 hour): Our system verifies your payment. For COD orders, this step is skipped.
Quality Check & Packaging (1-2 business days): Your essential oils and matcha are carefully selected, quality-checked, and packaged with protective materials.
Courier Handover (Within 2 business days): Your package is handed over to our courier partner.
Shipping Confirmation (Within 24 hours of dispatch): You receive a shipping confirmation email with your tracking number and courier partner details.

Special Circumstances

High Volume Periods: During festivals (Diwali, New Year), sales events, or promotional periods, processing may take an additional 1-2 business days.

Custom Orders: If you've requested special packaging, gift wrapping, or bulk orders, processing time may be extended to 3-5 business days.

Out of Stock Items: If any item in your order is temporarily out of stock, we will notify you within 24 hours with options to wait, replace, or cancel that item.

Delivery Time Estimates

Delivery times begin counting from the date of dispatch (not order placement) and are estimates based on typical courier performance:

Metro Cities and State Capitals

Cities Covered: Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad, Jaipur, Lucknow, Chandigarh, etc.
Estimated Delivery: 3-5 business days from dispatch
Express Option: 2-3 business days (additional charges apply)

Tier 2 Cities

Examples: Coimbatore, Nashik, Indore, Bhopal, Ludhiana, Agra, Varanasi, Nagpur, etc.
Estimated Delivery: 5-7 business days from dispatch

Tier 3 Cities and Towns

Estimated Delivery: 7-10 business days from dispatch

Remote and Rural Areas

Estimated Delivery: 10-14 business days from dispatch
Note: Some remote areas may require additional transit time

Factors Affecting Delivery Time

Please note that delivery times are estimates and may be affected by:

Weather conditions (monsoons, floods, storms)
Natural disasters or emergencies
Political situations or regional disturbances
Festival seasons with increased shipping volume
Courier partner strikes or operational issues
Incorrect or incomplete delivery addresses
Recipient unavailability at delivery location
COVID-19 or health-related restrictions (if applicable)
Customs clearance delays (for future international orders)

Shipping Charges

Calculation Method

Shipping charges are calculated at checkout based on:

Delivery Location: Pin code-based zonation
Order Weight: Total weight including packaging
Delivery Speed: Standard vs. Express shipping
Order Value: Some promotions offer free shipping above certain amounts

Typical Shipping Rates

Orders up to 500g: ₹50-₹80 (varies by location)
Orders 500g-1kg: ₹80-₹120 (varies by location)
Orders 1kg-2kg: ₹120-₹180 (varies by location)
Orders above 2kg: ₹180+ (calculated based on weight)

Express Shipping: Additional ₹100-₹200 depending on location

Free Shipping Offers

We regularly offer free shipping promotions:

Free Standard Shipping: Often available on orders above ₹999 or ₹1,499
Seasonal Promotions: Free shipping during festivals and special events
Membership Benefits: Exclusive free shipping for subscribed customers

Check our website or subscribe to our newsletter to stay updated on current shipping promotions.

International Shipping Costs

International shipping costs will be calculated based on destination country, package weight, and customs regulations. Please contact us for quotes.

Order Tracking

Tracking Information

Once your order is dispatched, you will receive:

Shipping Confirmation Email: Contains tracking number, courier partner name, and estimated delivery date
SMS Notification: Tracking number sent to your registered mobile number
Real-Time Updates: Most courier partners provide real-time tracking updates

How to Track Your Order

Method 1 - Courier Website:

Visit the courier partner's tracking page (link provided in shipping email)
Enter your tracking number
View real-time status updates

Method 2 - Contact Us:

Email us at info@kbkglocal.in with your order number
Call us at +91-11-4632 1010 during business hours
Our team will provide current tracking status

Method 3 - Courier Partner Customer Service:

Contact the courier partner directly using the number provided in your shipping email

Tracking Status Meanings

Order Processed: Package prepared and ready for pickup
Picked Up: Courier has collected package from our facility
In Transit: Package is moving toward destination
Out for Delivery: Package is with delivery agent in your area
Delivered: Package successfully delivered
Attempted Delivery: Delivery was attempted but unsuccessful
Held at Hub: Package awaiting pickup or further action
Returned to Origin: Package being returned to us (address issue or refusal)

Packaging Standards

Essential Oils Packaging

Essential oils require special care during shipping:

Primary Packaging: Each bottle is sealed with tamper-evident cap and inner seal
Secondary Protection: Bottles wrapped in bubble wrap or foam padding
Tertiary Protection: Placed in rigid boxes with cushioning material
Leak Prevention: Bottles positioned upright with additional absorbent material
Temperature Consideration: Insulated packaging during extreme weather
Compliance: Packaging meets courier regulations for liquid transport

Matcha Packaging

Premium matcha requires protection from:

Light Exposure: Opaque, light-blocking packaging materials
Moisture: Sealed pouches or containers with moisture barriers
Temperature Fluctuations: Insulated packaging when necessary
Physical Damage: Cushioned boxes to prevent crushing
Freshness: Vacuum-sealed or nitrogen-flushed packaging to maintain quality

Environmental Commitment

We strive to balance product protection with environmental responsibility:

Using recyclable cardboard boxes wherever possible
Minimizing plastic use while ensuring product safety
Using biodegradable cushioning materials when available
Encouraging customers to recycle packaging materials

Delivery Process

Delivery Attempt Procedure

When the courier arrives at your location:

Notification: Courier partner may call you 30-60 minutes before delivery
Identity Verification: Delivery agent will verify your name and address
Package Inspection: You may inspect outer packaging before accepting (do not open sealed products)
Proof of Delivery: You'll be asked to sign or provide OTP confirmation
Delivery Confirmation: You'll receive SMS/email confirming successful delivery

Failed Delivery Attempts

If you're unavailable during delivery attempt:

First Attempt: Courier will leave a notification and attempt delivery again the next business day

Second Attempt: Another delivery attempt will be made

Third Attempt: Final delivery attempt. If unsuccessful, package may be held at the local courier hub for pickup or returned to us

Your Responsibilities:

Check tracking regularly during expected delivery window
Ensure someone is available to receive the package
Provide accurate contact numbers
Respond to courier partner calls

Self-Pickup Option

If multiple delivery attempts fail, you may:

Pick up the package from the courier's local hub
Carry valid government-issued ID
Provide order number and tracking details

Contact the courier partner directly to arrange pickup.

Alternative Delivery Address

If you need to redirect delivery:

Contact us immediately at info@kbkglocal.in or +91-11-4632 1010
Provide order number and new delivery address
We will coordinate with courier partner (subject to their policies)
Additional charges may apply for address changes after dispatch

Delivery Issues and Resolution

Common Delivery Issues

Issue 1: Package Not Delivered Within Expected Time

Check tracking status for latest updates
Verify if delivery attempts were made
Contact courier partner customer service
Email us at info@kbkglocal.in if issue persists beyond 2 days of expected delivery

Issue 2: Damaged Packaging Upon Delivery

Do NOT accept the package if outer packaging is severely damaged
Take photographs immediately
Inform the delivery agent
Contact us within 24 hours at info@kbkglocal.in
We will investigate and arrange replacement or refund

Issue 3: Missing Items

Check all packaging materials and box compartments
Verify items against invoice/packing slip
Contact us within 24 hours with order details
We will investigate and ship missing items at no additional cost

Issue 4: Wrong Item Delivered

Do not open or use the product
Take photographs of the received item
Contact us immediately at info@kbkglocal.in
We will arrange return pickup and ship correct item

Issue 5: Leaked or Damaged Essential Oil Bottles

Handle carefully and avoid skin contact with leaked oil
Take photographs of damage
Contact us immediately
We will arrange replacement shipment
No need to return damaged items in most cases

Issue 6: Delivery to Wrong Address

If you receive someone else's package, please contact us
Do not open the package
If your package was delivered to wrong address, check with neighbors
Contact courier partner and us immediately
We will investigate and reship if necessary

Our Commitment to Resolution

We take delivery issues seriously and commit to:

Responding within 24 hours to all delivery-related queries
Investigating thoroughly with courier partner
Providing replacement or refund for lost or damaged items
Taking corrective action to prevent future issues
Maintaining transparent communication throughout resolution process

Address Accuracy and Customer Responsibilities

Providing Accurate Information

To ensure smooth delivery, please provide:

Complete Name: First and last name of recipient
Full Address: House/flat number, building name, street name
Landmark: Nearby identifiable location
Area/Locality: Correct area name
City and State: Accurate city and state
Pin Code: Six-digit pin code verified for accuracy
Mobile Number: Active 10-digit mobile number
Alternative Number: Optional but recommended

Address Verification

Double-check all address details before placing order
Ensure pin code matches your location
Use Google Maps or postal service tools to verify address format
Add specific instructions for difficult-to-locate addresses

Customer Responsibility

KBK GloCal is not responsible for:

Delays or non-delivery due to incorrect address
Packages returned due to incomplete address information
Failed deliveries due to recipient unavailability
Incorrect contact numbers resulting in delivery issues

Reshipment Charges: If a package is returned to us due to incorrect address or recipient unavailability, reshipment charges will apply for sending the package again.

Undeliverable and Returned Packages

Reasons for Package Return

Packages may be returned to us (RTO - Return to Origin) due to:

Incorrect or incomplete delivery address
Recipient unavailable after multiple delivery attempts
Delivery refused by recipient
Address not serviceable by courier
Consignee contact number not reachable
Package unclaimed from courier hub

Return to Origin Process

When a package is marked for RTO:

Notification: We are informed by courier partner
Customer Contact: We reach out to you to understand the issue
Return Transit: Package travels back to our facility (5-10 days)
Inspection: We verify package condition upon return
Customer Communication: We discuss reshipment or refund options

Reshipment or Refund

Option 1 - Reshipment:

Verify and update delivery address
Pay reshipment charges (typically 50-100% of original shipping cost)
Package reshipped within 2-3 business days of receiving payment

Option 2 - Refund:

Refund initiated after package return confirmation
Shipping charges are non-refundable
Refund processed to original payment method within 7-10 business days

Option 3 - Store Credit:

Receive full order value as store credit
Shipping charges included in store credit
Use for future purchases with no expiration

RTO Charges

If package is returned due to:

Customer error: Reshipment charges apply
Courier error: No additional charges, we reship at our cost
Our error: No additional charges, plus compensation consideration

Special Shipping Scenarios

Cash on Delivery (COD) Orders

COD is available for most serviceable locations:

COD Limit: Orders up to ₹10,000
COD Charges: ₹50-₹100 additional fee
Payment: Exact change appreciated; inform courier if paying by card where available
Refusal Impact: Repeated COD order refusals may result in COD facility suspension

Prepaid vs. COD Priority

Prepaid orders are processed with higher priority:

Faster processing (often same-day for orders before 2 PM)
Lower risk of cancellation
No COD handling charges
Eligible for express shipping options

Bulk and Wholesale Orders

For bulk orders (10+ items or value above ₹20,000):

Contact us at info@kbkglocal.in before ordering
Special packaging arrangements
Potentially lower or waived shipping charges
Scheduled delivery options available
Freight services for very large orders

Gift Orders

Sending gifts to someone special:

Gift Wrapping: Available for ₹99 (request during checkout)
Gift Message: Include personalized message (specify in order notes)
Discreet Pricing: Invoice with pricing removed from package
Direct Delivery: Ship directly to recipient's address
Gift Receipt: We can email you a separate receipt

Subscription Orders

For subscription-based repeat orders:

Scheduled delivery dates
Preferential processing
Potential shipping discounts
Consistent packaging
Easy modification or pause options

Corporate and Business Orders

For businesses ordering multiple units:

Customized shipping solutions
Dedicated account manager
Invoice-based payment terms (for established accounts)
Scheduled bulk deliveries
Custom packaging options

Force Majeure and Exceptional Circumstances

KBK GloCal shall not be liable for any delays or failures in delivery due to events beyond our reasonable control, including but not limited to:

Acts of God (earthquakes, floods, storms, pandemics)
War, terrorism, civil unrest, or riots
Government regulations or restrictions
Strikes, lockouts, or labor disputes
Transportation failures or accidents
Extreme weather conditions
National emergencies or public health crises

In such circumstances:

We will communicate any expected delays
Orders may be held until situation normalizes
Refunds available if delays exceed 30 days
No penalty or liability on KBK GloCal

International Shipping (Future Plans)

We are actively working on expanding to international markets. Once available, international shipping will include:

Planned Features

Customs Documentation: Complete customs paperwork handled by us
Duties and Taxes: Calculated and displayed at checkout
International Tracking: Full visibility from India to destination
Compliance: All export regulations and restrictions followed
Transit Time: 7-21 days depending on destination country

Countries Under Consideration

United States and Canada
United Kingdom and European Union
Australia and New Zealand
Middle Eastern countries (UAE, Saudi Arabia, etc.)
Southeast Asian countries (Singapore, Malaysia, Thailand, etc.)

Stay Updated: Subscribe to our newsletter at info@kbkglocal.in to be notified when international shipping launches.

Shipping Insurance

Standard Coverage

All shipments include basic insurance covering:

Loss of package during transit
Damage to products during shipping
Theft from courier facilities

Claims Process

If your package is lost or damaged:

Report within 48 hours of expected delivery (for lost packages)
Report within 24 hours of delivery (for damaged packages)
Provide photographic evidence
We will file claim with courier partner
Resolution typically within 7-14 days

Enhanced Insurance

For high-value orders (above ₹10,000):

Consider purchasing enhanced insurance at checkout
Additional ₹50-₹100 for comprehensive coverage
Covers full order value plus shipping charges
Faster claims processing

Contact Us for Shipping Queries

Our customer service team is here to help with all shipping-related questions:

KBK GloCal
905, 43 Chiranjiv Tower, Nehru Place
New Delhi - 110019, India

Phone: +91-11-4632 1010
Email: info@kbkglocal.in

Customer Service Hours:
Monday - Saturday: 10:00 AM - 6:00 PM IST
Sunday: Closed (email support available)

Response Time:

Email queries: Within 24 hours
Phone calls: Immediate during business hours
Social media: Within 12 hours

Policy Updates and Amendments

This shipping policy is subject to change without prior notice. We will:

Update the "Last Updated" date at the top of this page
Notify registered customers of significant changes via email
Post announcements on our website homepage
Apply updated policies to orders placed after the update date

We encourage you to review this policy periodically to stay informed about our shipping practices.

Summary

At KBK GloCal, we are committed to delivering your essential oils and matcha products with the utmost care and efficiency. Our partnership with reliable third-party courier services, combined with our careful packaging standards and responsive customer service, ensures that your products reach you in perfect condition.

If you have any questions about shipping that are not covered in this policy, please don't hesitate to contact us. We're here to help!

Thank you for choosing KBK GloCal - Where Quality Meets Delivery Excellence.

This shipping policy was last updated on January 6, 2026, and applies to all orders placed on or after this date.